Knight & Bishop | Driving Bottom-Line Impact and Enhancing Collaboration through Network Analysis and Social Business Design

On Learning (more than just looking) Beyond the Org Chart . . .

There’s the organization chart – and then there’s the way things really work. Some smart companies are bringing power structures out of hiding. – “The Hidden Workplace”, Fortune Magazine 7/2007

Organizational Network Analysis (ONA) lets us see beyond the lines and boxes of the Org Chart. More importantly, they help us identify the previously invisible patterns of information flow and collaboration within strategically important teams, groups, and business units. Why is this important? Because enhanced collaboration leads to less missed sales opportunities, quicker decision-making, increased employee engagement, etc. The financial results are specific and measurable.

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Replicating High Performers’ Networks

High performers are rarely found building large, unwieldy, and unbalanced networks, dominated by certain voices and lacking in others. These performers have an uncanny ability to intentionally build connections that boost their performance.

In fact, many Clients are surprised to learn that high performers are not always the most ‘central’ players in a network, and often their networks are smaller than the mean. However, these high performers are often strategically situated as brokers between different clusters (i.e. Marketing, Sales, Engineering, etc.).

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New-Hire Integration and Intelligent Onboarding

New-hires show up with an aura of excitement and yearning to “hit the ground running.” They also bring over a bunch of new ideas, ready to launch their creativity. Are you holding them back?

Unfortunately, they are all too often handed a login to a web-based onboarding system littered with videos and text-based content for them to peruse. This practice of overloading new-hires with information is highly ineffective.

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Organizational Learning

“The ability to learn faster than your competitors may be the only sustainable competitive advantage.”
- Arie de Gues, Royal Dutch Shell

Today’s Knowledge Economy demands that the right information get into the right hands at the right time. Unfortunately, most organizations stand in their own way through hierarchical power structures and inaccessible knowledge.

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